Customer portal for service requests, status updates and B2B processes

Business customers can use our customer portal to submit service requests, follow status updates and keep follow-up communication in one structured place. This is useful when a project continues after the first order through questions, files, approvals, corrections or operational follow-up.

What the portal is for

The portal is the central place for structured service requests, follow-up questions and the status of ongoing cases. It helps you send complete information, keep priorities clear and avoid losing context in scattered email threads.

Who benefits most from using it?

The customer portal is useful for B2B teams that want to submit requests in a structured way, track open topics and keep communication with our team documented.

• buyers and procurement teams
• production, service and project managers
• customers with several open cases or recurring follow-up topics
• teams that need clear ownership and traceable status updates

Main advantages in practice

• submit and manage service requests centrally
• check the status of ongoing cases
• add questions, files and updates directly to the case
• reduce coordination effort when several requests run in parallel
• keep communication clear for internal teams and external contacts

When the portal is especially useful

• when several requests are handled at the same time
• when status updates and follow-up questions should stay in one place
• when approvals, additions or rework need a clear record
• when your team needs a reliable overview of open and running topics

How the process works

1. Open the customer portal and choose the right request type.
2. Submit the request with the most important project or service information.
3. Our team processes the case and adds status updates in the system.
4. You can follow the status, add information and continue the discussion directly in the portal.

Which information is helpful?

• project or order reference
• textile, article or affected case
• short description of the request
• photos, files or references where relevant
• target date or important deadline

The more complete the first request is, the faster the case can usually be assessed.

Which requests should be submitted through the portal

• questions about an existing order or service case;
• project details that require files, quantities or delivery information;
• requests for a status update;
• corrections or additional information related to an open case;
• technical questions that need to be assigned to the right Euro Transfers specialist.

For a new sales enquiry about a transfer, textile or application project, you can also use the project contact form. The portal is the preferred route when your request should be tracked as a service case.

Information to prepare before submitting a request

• company name and contact person;
• order, project or product reference;
• a short description of the issue or request;
• quantity, deadline and delivery context where relevant;
• photos, artwork or documents needed to understand the case;
• the result you expect from the Euro Transfers team.

Do not include passwords, payment card details or other credentials in the request or attachments.

How to keep an existing case clear

Continue the conversation in the original portal case whenever the new file, correction or question belongs to the same request. Refer to the existing order or project number, explain what has changed and identify the decision you need from the Euro Transfers team. Create a separate case when the request concerns another order, another technical problem or a different expected outcome. This keeps the status, files and ownership of each topic understandable for both teams.

If a deadline or production dependency changes, add the updated date and describe the practical impact. A deadline alone does not explain priority; the team also needs to know whether artwork approval, garment delivery, application, dispatch or another step is waiting for the answer.

Portal case or new project enquiry?

Use the portal when the topic should remain connected with a tracked service case, existing order or ongoing operational request. Use the project contact form when you first need help selecting a transfer, decoration or application route and no service case exists yet.

Should I also send the same request by email?
No. Keeping communication in one portal case reduces duplication and helps the team work with the latest information.

What should I do if I cannot access the portal?
Use the contact page and include your company name and business email address, but never send your password.

FAQ about the customer portal

What can I use the customer portal for?

For service requests, follow-up questions about ongoing cases, status updates and structured coordination with our team.

Can I check the status of my request?

Yes. The portal allows you to follow the current status of submitted cases.

Are photos or files useful?

Yes. Photos, files and references often help our team assign and assess the request faster.

Does the portal replace personal communication?

No. It supports personal service by keeping information, follow-up questions and status updates in one place.

Open the customer portal

Use the portal to submit requests, follow status updates and keep project communication structured.