Customer portal for service requests, status updates and B2B processes

Business customers can use our customer portal to submit service requests, follow status updates and keep follow-up communication in one structured place. This is useful when a project continues after the first order through questions, files, approvals, corrections or operational follow-up.

What the portal is for

The portal is the central place for structured service requests, follow-up questions and the status of ongoing cases. It helps you send complete information, keep priorities clear and avoid losing context in scattered email threads.

Who benefits most from using it?

The customer portal is useful for B2B teams that want to submit requests in a structured way, track open topics and keep communication with our team documented.

• buyers and procurement teams
• production, service and project managers
• customers with several open cases or recurring follow-up topics
• teams that need clear ownership and traceable status updates

Main advantages in practice

• submit and manage service requests centrally
• check the status of ongoing cases
• add questions, files and updates directly to the case
• reduce coordination effort when several requests run in parallel
• keep communication clear for internal teams and external contacts

When the portal is especially useful

• when several requests are handled at the same time
• when status updates and follow-up questions should stay in one place
• when approvals, additions or rework need a clear record
• when your team needs a reliable overview of open and running topics

How the process works

1. Open the customer portal and choose the right request type.
2. Submit the request with the most important project or service information.
3. Our team processes the case and adds status updates in the system.
4. You can follow the status, add information and continue the discussion directly in the portal.

Which information is helpful?

• project or order reference
• textile, article or affected case
• short description of the request
• photos, files or references where relevant
• target date or important deadline

The more complete the first request is, the faster the case can usually be assessed.

FAQ about the customer portal

What can I use the customer portal for?

For service requests, follow-up questions about ongoing cases, status updates and structured coordination with our team.

Can I check the status of my request?

Yes. The portal allows you to follow the current status of submitted cases.

Are photos or files useful?

Yes. Photos, files and references often help our team assign and assess the request faster.

Does the portal replace personal communication?

No. It supports personal service by keeping information, follow-up questions and status updates in one place.

Open the customer portal

Use the portal to submit requests, follow status updates and keep project communication structured.