Euro-Transfers Order Center: orders and customer support in one place

Euro-Transfers has introduced Order Center, a customer portal for orders and questions related to professional textile branding. The portal makes it easier to provide project information, select the right form and continue communication with our team.

Order Center is designed for B2B customers. It helps structure the information required for heat-transfer, DTF and Direct Print orders. Technical data, files and project discussions can therefore remain connected to the relevant request instead of being spread across multiple messages.

What can customers do in Order Center?

After signing in, customers can:

submit a new heat-transfer order;
submit a new DTF order;
submit a new Direct Print order;
provide information about the product, fabric, artwork, colours, quantity, print position and requested timing;
attach files required for project review;
check the status of their requests;
continue communication with the Euro-Transfers team within a request;
use CSC Agent when they need help choosing a form or preparing the required information.

The range of available forms may develop as further portal functions are introduced.

Why does the correct form matter?

Different order types require different information. A heat-transfer project may depend on fabric composition, stretch, wash requirements, artwork and migration risk. A Direct Print order may require the item type, fabric composition, number of colours, print position and quantity.

Order Center forms guide the customer through the relevant fields. This helps reduce missing information and prepares the project for commercial or technical review. Final feasibility, product selection and production timing are confirmed after the Euro-Transfers team has reviewed the project details.

How can customers access the portal?

Order Center is available here: Open Euro-Transfers Order Center.

The portal is intended for invited customers. On the sign-in screen, enter the email address associated with the customer account and follow the instructions shown by the system.

If access does not work or the required form is not visible, contact your Euro-Transfers sales representative or use the contact page.

English, German and Polish portal versions

Order Center supports three languages:

English;
German;
Polish.

Jira displays the portal according to the language preference stored in the customer’s account. To change it, use: avatar, Profile, Edit account preferences, Language and Save.

The setting applies to the portal interface and to the prepared translations of forms and messages. If the user’s preferred language is not supported, the system uses the default language.

What should be prepared before submitting an order?

It is useful to have the following information ready:

garment or item type;
full fabric composition;
required stretch;
wash and use requirements;
artwork or production file;
artwork dimensions;
quantity;
requested timing;
information about repeat orders or a longer-term programme, where relevant.

For polyester-rich fabrics, migration risk may also need to be reviewed. The suitable direction depends on the garment, substrate, artwork, application and use conditions.

One place for project information

Order Center does not replace contact with a sales or technical specialist. It structures the first stage of the process by collecting information, linking it to the correct request and keeping further communication in one place.

This gives both the customer and the Euro-Transfers team clearer access to the project context and subsequent updates.

FAQ

Can anyone create an Order Center account?

The portal is intended for customers who have access to the Euro-Transfers service space. A company interested in working with Euro-Transfers can contact the team to establish the appropriate route.

Does submitting a form confirm production?

No. The form sends the order information for review. Technical feasibility, product selection, price and timing require confirmation from the relevant team.

Can the portal language be changed after sign-in?

Yes. Customers can change the language in their account preferences. English, German and Polish are available.

Where can previous requests be found?

After sign-in, the profile menu provides access to the customer’s request list. Visibility depends on the account and its permissions.

Start an Order Center request

Already have access to Order Center? Select the relevant form and send your project details for review.

Open Order Center