CSC Agent: AI chat support for Euro-Transfers customers

CSC Agent is an AI chat function available in the Euro-Transfers Order Center. It helps customers find information, select the relevant form and structure the basic details required for a textile-branding project.

The chat is a first layer of support. It does not replace a sales or technical specialist, but it can make it quicker to prepare an enquiry and identify the appropriate next step.

Where can customers find CSC Agent?

After signing in to Order Center, a chat icon is displayed in the bottom-right corner. Customers can open it, select one of the suggested topics or enter their own question.

Open Order Center

CSC Agent is prepared to communicate in English, German and Polish. Customers should use the language in which they would like the conversation to continue.

What can CSC Agent help with?

The agent can, for example:

help identify which type of transfer solution may be worth considering;
explain typical differences between transfer applications;
direct the customer to the relevant order form;
explain which information a form requires;
ask about the fabric, garment type, stretch, wash requirements, artwork and quantity;
help prepare information for a quotation, sample or project review;
indicate when a sales or technical specialist should take over.

If key project details are missing, the agent should first ask follow-up questions. No single solution is suitable for every fabric and application.

What questions can customers ask?

Examples include:

“Which transfer direction should I consider for a stretch sports shirt?”
“What information is required for a Direct Print order?”
“Should migration risk be reviewed for a polyester fabric?”
“Which form should I use for a DTF order?”
“How should I prepare files and information for a quotation?”
“How can I change the portal language?”

The more precise the project description, the easier it is for the agent to structure possible directions and identify missing information.

What information may the agent require?

Depending on the question, CSC Agent may ask for:

garment or product type;
fabric composition;
stretch requirements;
required wash resistance;
polyester content and possible migration risk;
artwork characteristics, including solid colours or tonal gradients;
artwork size and quantity;
whether the project is one-off or recurring;
the main priority, such as durability, stretch, repeatability, visual effect or cost efficiency.

These details support preliminary guidance. Final product selection should be confirmed after the fabric, artwork and application requirements have been reviewed.

What does CSC Agent not confirm independently?

CSC Agent is not the final source of commercial or technical decisions. It should not independently:

approve project feasibility;
guarantee compatibility with a specific garment;
confirm a price, discount or final quotation;
confirm production or delivery dates;
guarantee performance, durability or an identical result on every fabric;
accept a complaint as approved;
confirm the cause of a technical problem without reviewing the evidence;
promise compensation, replacement or a complaint decision.

These points require review by the Euro-Transfers team. Where necessary, the chat can help collect the information required for follow-up.

Support with technical problems

For questions about cracking, colour migration, wash results or application issues, it is useful to prepare:

the order number or customer reference;
the product used, if known;
garment type and fabric composition;
application parameters;
wash and drying conditions;
photographs of the problem;
information about when the issue appeared and how many items are affected.

The agent can structure this information but should not present a root cause as confirmed fact. The case requires review by the relevant specialist.

Using the chat safely

Only information needed to support the project should be entered in the chat. Customers should not provide passwords, sign-in codes, payment data or other information unrelated to the enquiry.

Because the function uses artificial intelligence, answers concerning the final product, price, feasibility and timing should be verified by the Euro-Transfers team.

AI and human support in one process

CSC Agent is designed to make the transition from a general question to a structured enquiry more efficient. It can identify missing information and indicate where it should be submitted. The Euro-Transfers team can then carry out the appropriate commercial or technical review.

FAQ

Does CSC Agent replace the sales representative?

No. The agent supports the first stage of the conversation and preparation of project information. Binding commercial and technical arrangements are confirmed by the Euro-Transfers team.

Can the agent provide a price?

Pricing depends on the solution, quantity, fabric, artwork size and other project details. CSC Agent can identify the information required for a quotation but does not confirm the final price.

Is the agent’s answer a final product recommendation?

No. The agent may indicate a likely direction. Final selection depends on the garment, fabric composition, artwork, wash requirements and application conditions.

Which languages does the chat support?

CSC Agent supports English, German and Polish.

Open CSC Agent

Have a question about a form or a possible transfer direction? Sign in to Order Center and open the chat icon in the bottom-right corner.

Open Order Center and CSC Agent